Return Policy

Happy Trails Products Returns
and Return Authorization Form

Returns and
Return Authorization Form

  • Happy Trails manufactured products:  All products manufactured by and bought from Happy Trails can be returned for 100% credit toward the purchase (exchange) of new and different products. For products that have been opened there will be a rebox fee of from $5 to $25 depending on the product in question. In the event you would prefer a refund, a restocking fee of up to 25% (includes rebox fee) will ensure we can continue to offer you quality products at a reasonable price.

  • Products not manufactured by Happy Trails: No refunds can be accepted unless the product is resalable as new. This generally means the original packaging of the product is undisturbed and always means no returns can be accepted on products where installation has been attempted. Providing the product can be sold as new you may choose 100% credit toward the purchase (exchange) of new and different products or a refund minus a restocking fee of up to 25%.

  • All return shipping is paid for by the customer. Items returned must be returned with a copy of the original sales receipt, in original packaging, and again must be saleable as new.

  • Returns must be made within 30 days of the shipping date.

  • No cancellations, refunds or returns can be accepted on special orders. This includes all windscreens.

  • Return process for orders placed online: Please click on this link, print and fill-out the return authorization form to include with you return.

  • Incorrect Item Shipments: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. Please email support@happy-trail.com for assistance.

  • Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. Please email support@happy-trail.com for assistance.

Send returns and completed return authorization form to:

Happy Trails Products
Attn: Returns
7577 W Lemhi Street
Boise, ID 83709
 

 

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